Shipping Policy
Alive ships from Bali, Indonesia.
Bali Orders
Local Bali delivery and pickup options are available. Delivery costs and available options will be shown at checkout.
The Complete Capsule
Complimentary international shipping is included when you purchase the complete Alive capsule.
Ready-to-wear pieces are generally dispatched within 1–2 business days. Delivery within Bali is arranged through a local courier, while Indonesian orders are shipped via a reliable domestic courier. Estimated delivery times will be shown at checkout.
Ready To Wear
International
We ship worldwide from Bali using trusted international courier services. International delivery times vary by destination and are calculated at checkout. Ready-to-wear orders are generally dispatched within 1–2 business days, while pre-order pieces require approximately 2–3 weeks of production before dispatch. Shipping times vary by destination and are calculated at checkout.
Pre-Orders
Most of our collection is produced in small batches based on demand. This means your piece may take a little longer to arrive, but it allows us to avoid unnecessary production and excess inventory. Pre-orders generally take 2-3 weeks in production + shipping.
Customs & Duties
International orders may be subject to import duties, taxes or handling fees imposed by your destination country. These costs are the responsibility of the customer.
Tracking
Once your order has shipped, you’ll receive tracking information by email.