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Frequently asked questions
Alive is based in Bali, Indonesia. Our pieces are designed and produced in small quantities with our trusted local makers.
We ship intentionally, as well as within Bali and Indonesia. Shipping options and rates are calculated at checkout.
Ready to Wear pieces are currently in stock and can be prepared for pickup or shipping right away.Pre-Order pieces aren’t kept in large quantities. We produce them in small batches based on orders received, which means they take a little longer to arrive.
Please allow approximately 2–3 weeks for your piece to be produced, plus shipping time. We make in small quantities so that we’re producing what is actually needed rather than holding excess inventory.
Yes. The Complete Capsule includes all 5–6 pieces in the collection at a special capsule price. Because the full capsule is produced together, please allow approximately 2–3 weeks for production, plus shipping.
You can find the price list of all items and our complete capsule here:
For our current capsule, we choose natural, breathable fabrics that feel good against the body and are made to be lived in. The current collection includes 100% cotton, 100% linen, 100% silk chiffon, and a silk blend of 95% silk and 5% elastane.We’re thoughtful about what we put on our bodies and aim to choose beautiful, comfortable materials while keeping unnecessary synthetics out of the collection.
We’ve designed each piece with comfort, flexibility, and real bodies in mind. Wherever possible, we’ve included adjustable details and forgiving fits that allow the pieces to move with you through normal changes in your body.Our sizing varies by piece:EASE — One sizeTRANSFORM — One sizeLIVE — S/M or M/LGATHER — S/M or M/LREST — S/M or M/L, with adjustable straps and an adjustable fit through the bust. The bottoms have an elasticated waistband for added flexibility.For exact measurements and more information about how each piece fits, please see our Size Guide.
We know that one size doesn’t always fit every piece — or every body — in exactly the same way. That’s why we’ve designed each piece with as much flexibility and adjustability as possible.The Complete Capsule includes all six pieces, with sizing varying by style. If you find that a piece isn’t quite the right fit, we’re happy to offer an exchange for a different size where available.We recommend checking our Size Guide before ordering, and if you’re unsure about a particular piece, please reach out to us. We’re happy to help you find the best fit before you order.For Complete Capsule orders, individual pieces can be exchanged for another size; the capsule itself cannot be partially returned.
Alive is designed with comfort and flexibility in mind, so we offer S–M and M–L for most pieces rather than traditional single sizes. Each piece is designed with a little extra room, allowing it to move with you and accommodate the natural changes in your body.Many of our pieces also have adjustable details that let you loosen or tighten the fit as needed, so you can find what feels right for you.See our size guide for measurements and fit recommendations.
At this time, we don’t offer returns, but we’re happy to offer exchanges for a different size. If your piece isn’t quite the right fit, simply contact us within [3 days] of receiving your order and we’ll help arrange an exchange.Items must be unworn, unwashed and in their original condition to be eligible for an exchange.For international exchanges, any additional shipping or customs costs are the responsibility of the customer.
Absolutely. Every piece is designed to work with the others, so you can build your wardrobe around the pieces that fit your life. You don’t need to purchase the complete capsule to enjoy the versatility of Alive.
We don’t keep large quantities of every piece in stock. When you choose a pre-order, you’re helping us make according to what is actually needed — keeping excess production low while giving each piece the time and care it deserves. A little more time, a lot less excess.
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